If the same equipment keeps breaking across different outlets, it’s rarely bad luck.
Repeated retail maintenance issues usually point to a visibility problem.
When equipment problems are reported casually through WhatsApp, there’s no history. Each issue looks isolated. Root causes are never analysed.
Equipment issue tracking requires:
- Consistent reporting
- Clear categorisation
- Historical records
Without this, teams fix symptoms instead of causes.
For example, a fridge failure might be caused by cleaning practices, power issues, or poor maintenance schedules. Without tracking, each incident is treated as new.
When equipment problems are logged and reviewed collectively, patterns emerge. HQ can identify:
- Problematic equipment models
- Recurring issues by outlet
- Delayed response times
Preventive action becomes possible.
Fixing the same problem repeatedly is expensive. Preventing it saves time, money, and customer dissatisfaction.