AI-Powered Facilities Management & CMMS via WhatsApp
Turn WhatsApp Chaos Into Structured Operations
Laksana transforms how facilities teams manage maintenance, inspections, and operations. Staff use WhatsApp to report issues and log work — AI structures everything into a powerful CMMS with dashboards, preventive maintenance, and audit-ready reports.
No new app for frontline staff. AI-powered visibility for facility managers.
AI-Powered Facilities Management & CMMS via WhatsApp
Turn WhatsApp Chaos Into
Structured Operations
Laksana transforms how facilities teams manage maintenance, inspections, and operations. Staff use WhatsApp to report issues and log work — AI structures everything into a powerful CMMS with dashboards, preventive maintenance, and audit-ready reports.
No new app for frontline staff. AI-powered visibility for facility managers.
Staff use WhatsApp
AI classifies & organizes automatically
Managers get dashboards and reports
Preventive maintenance scheduled
The Problem
Facilities Teams Are Drowning in WhatsApp Chaos. Management Has Zero Visibility.
When work updates, inspections, and issue reports stay trapped in chat, facilities fall behind. Issues get missed, compliance suffers, and managers waste hours compiling reports.
The Group Chat Problem
When updates and issues are scattered across chat threads, critical information falls through the cracks. There is no system to track progress, prioritize urgent tasks, or ensure accountability.
No Preventive Maintenance System
Reactive-only maintenance leads to equipment failures, higher costs, and tenant complaints.
Compliance & Audit Risks
No audit trail for inspections, safety checks, or maintenance work. Fines and liability exposure.
Weak Proof for Clients
Screenshots don't prove work was done. No GPS verification, no timestamps, no client-ready reports.
Hours Wasted on Manual Reports
Facility managers spend hours each week compiling WhatsApp messages into monthly reports.
Multi-Site Visibility Gap
Managing multiple properties? No consolidated view of operations, issues, or team performance.
Your Team Is Already Working in WhatsApp
The problem is that updates stay trapped in chat.
Photos buried in group chats
Weak proof for clients or audits
Inconsistent reporting across sites
Hours wasted compiling monthly reports
Slow manager follow-up
When updates stay in chat, work gets missed, issues are harder to follow up, and reports take too long to prepare.
One Simple System for Daily Operations
Teams keep working in WhatsApp. Management gets assets, work updates, issues, inspections, preventive maintenance, work orders, reports, and follow-up in one structured workflow.
Confirm work is done
Staff and vendors send updates, photos, and issues through WhatsApp. Laksana captures them and keeps a clear record.
Report n issue
Management gets tracked issues, evidence, and reports without chasing updates manually.
No New App for Frontline Teams
How It Works
AI-Powered CMMS. Zero Learning Curve for Staff.
Staff keep using WhatsApp. AI handles classification, organization, and reporting. Managers get a full CMMS dashboard.
Staff Send Updates in WhatsApp
Maintenance crews, cleaners, and security send updates, photos, and issue reports through WhatsApp — no training needed.
AI Structures & Classifies
AI automatically classifies updates by type, location, urgency, and asset. Creates work orders, tracks issues, and schedules preventive maintenance.
Managers Get Full CMMS
Real-time dashboards, work order tracking, preventive maintenance schedules, compliance reports, and client-ready PDFs.
No new apps. No training required.
Everything your team sends becomes structured, searchable data.
Platform Features
Everything You Need for Facilities Management
A complete CMMS platform with issue tracking, preventive maintenance, compliance management, patrol routes, asset QR tagging, reporting, and AI-powered automation —
accessed through WhatsApp.
Work Updates
Field staff log completed work with photos, GPS verification, and AI photo analysis for proof of work.
Issue Management
Report, track, and resolve facility issues with AI auto-classification, assignment rules, and SLA tracking.
Preventive Maintenance
Schedule recurring maintenance tasks by day, week, or month. Auto-generate work orders and track PM compliance.
Patrol Routes
Define security patrol routes with checkpoints. Track patrol sessions with GPS verification at each point.
GPS Photo Evidence
Every photo is GPS-stamped and timestamped with address. Non-spoofable proof for audits and disputes.
SLA Policies
Service level agreements per site with response/resolution time targets, breach alerts, and compliance reporting.
Assignment Rules
Automatically escalate and assign issues and work orders based on category, site, severity, or keywords.
Attendance Verification
Verify staff check-ins with WhatsApp. Track who was on site, when they arrived, and which records need manager review.
Operations Dashboard
Real-time overview of open issues, work updates, compliance status, and team activity with key metrics.
Evidence Reports
Summary, overview, and detailed reports with filtering. Print-friendly and PDF-exportable for clients.
Helpdesk Portal
Tenant and staff-facing portal for issue reporting via QR codes or links. No login required for basic reporting.
Asset QR Management
QR stickers on every asset. Scan to view history, report faults, log preventive maintenance inspections.
Multi-Site Management
Manage multiple properties with site hierarchy, scoped access, and consolidated reporting across all sites.
Team Management
Create operational teams, assign work, track performance, and manage team leaders across sites.
WhatsApp Integration
Laksana WhatsApp bot for issue reporting, work updates, checklist completion, status queries, site health status via chat.
Multi-Channel Notifications
Email, WhatsApp, and push notifications for new issues, assignments, SLA breaches, and compliance reminders.
Custom Branding
Organisation-specific branded portal and reports. Dedicated WhatsApp business number.
Who It's For
Built for Facilities & Property Management
From single buildings to multi-site portfolios, Laksana scales with your facilities management needs.
Facility & Property Management
For condominiums, apartments, offices, and industrial properties. Track vendor work, resident complaints, and site operations in one WhatsApp-first workflow
Cleaning, Security & Maintenance Vendors
For service companies managing multiple client sites. Prove work with watermarked evidence and share reports clients can trust.
Retail & F&B Operations
For chains, franchises, and multi-outlet businesses. Standardize outlet reporting and recurring checks without another app.
Transform Your Facilities Management with AI
Start with one site, one team, and see how AI-powered CMMS via WhatsApp transforms your operations.