Privacy Policy

This Privacy Policy explains how Delyva Sdn Bhd (1362081-M) (“we”, “us”, “our”) collects, uses, and protects personal data when you use Laksana.

1. Information We Collect

We may collect the following types of information:

a) Account Information

• Name
• Email address
• Organisation details
• User role

b) Operational Data

• Messages, photos, voice notes
• Work updates and problem reports
• Locations, assets, and timestamps

c) Technical Data

• IP address
• Browser type
• Device information
• Usage logs

2. How We Use Your Information

We use your data to:

• Provide and operate the Service
• Process work updates and problem reports
• Enable messaging and notifications
• Generate reports and analytics
• Improve platform performance
• Provide customer support

3. Messaging & WhatsApp Data

When you use WhatsApp with Laksana:

• Messages are processed to provide the Service
• Media and content are stored securely
• We do not sell or share message content for advertising

Messaging is subject to third-party platform policies.

4. Data Sharing

We do not sell your personal data.

We may share data only with:

• Service providers (hosting, messaging, analytics)
• Legal authorities when required by law
• Internal teams for service delivery

5. Data Retention

We retain data only as long as necessary to:

• Provide the Service
• Meet legal or regulatory obligations
• Resolve disputes

You may request deletion of your data, subject to legal requirements.

6. Data Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

However, no system is 100% secure.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent

Requests can be sent to our support email.

8. Cookies

Laksana may use cookies or similar technologies to:

• Maintain sessions
• Improve user experience
• Analyse usage patterns

You can manage cookies through your browser settings.

9. International Data Transfers

Your data may be processed or stored outside your country, including in cloud infrastructure, in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy, contact:

Delyva Sdn Bhd (202001005761 / 1362081-M)
Email: hello@laksana.ai
Website: https://laksana.ai

Last updated: 10th December 2025