This Privacy Policy explains how Delyva Sdn Bhd (1362081-M) (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you use Laksana, the laksana.ai website, related dashboards, helpdesk pages, and connected services.

1. About Laksana

Laksana is a WhatsApp-first operations platform that helps organisations manage work updates, problem reports, compliance records, preventive maintenance activity, helpdesk submissions, reporting, and related workflows across one or more locations or organisations.

2. Information We Collect

We may collect the following categories of information:

a) Account and organisation information

• Name
• Email address
• Phone number
• Organisation, site, team, and role details
• Permissions, assignments, invite status, and onboarding details

b) Operational and workflow data

• WhatsApp messages, replies, and related metadata sent to Laksana-connected channels
• Photos, attachments, captions, and other submitted evidence
• Work updates, problem reports, checklist records, preventive maintenance records, comments, and assignments
• Asset, category, location, timestamp, and available geolocation data linked to records
• Helpdesk submissions from public or organisation-managed forms and pages

c) Sharing and access data

• Public or secure share-link activity
• Notification delivery data and related link access events
• Invite-link usage and member onboarding activity

d) Technical and usage data

• IP address
• Browser, device, and session information
• Login and usage logs
• Cookies and similar technologies used for site and service functionality

e) Billing and support data

• Subscription plan, billing status, and transaction records
• Support requests and related communications

3. How We Use Your Information

• Provide, operate, maintain, and improve the Service
• Receive and process WhatsApp, helpdesk, and dashboard submissions
• Classify, structure, route, and store incoming operational records, including through AI-assisted processing
• Generate dashboards, reports, direct record pages, and shareable links
• Send notifications, reminders, acknowledgements, invite flows, and service communications
• Manage subscriptions, credits, billing, permissions, and account access
• Monitor security, prevent misuse, investigate incidents, and enforce our terms
• Comply with legal, regulatory, and contractual obligations

4. AI and Automated Processing

Laksana may use automated systems and AI models to help classify messages, photos, and submissions into workflows such as work updates, problems, compliance records, or preventive maintenance-related records. These features support the operation of the Service, but organisations remain responsible for reviewing records and decisions made inside their workspace.

5. WhatsApp, Photos, and Messaging Data

When you use WhatsApp with Laksana:

• Messages and replies are processed to provide the Service
• Photos and attachments may be stored with the relevant operational record
• Available metadata such as timestamps, sender details, and location information may be used for routing, reporting, audit trails, or watermarking
• Invite links, onboarding flows, and message-based guidance may be used to help users join or use the Service
• We do not sell message content for advertising

Your use of WhatsApp and other third-party messaging tools is also subject to those providers’ own terms and policies.

6. Public Pages, Share Links, and Direct Record Access

Some organisations may enable public helpdesk forms, secure share links, or direct record pages that can be opened without a full account login. Information exposed through those tools may be accessible to:

• The organisation operating that workspace
• Authorised users inside that workspace
• Any person who receives a valid share link or direct access link until access is removed, the link expires, or the link is disabled

Organisations are responsible for deciding what they share and with whom.

7. Data Sharing

We do not sell personal data.

We may share data only with:

• Your organisation and its authorised administrators, users, or linked entities
• Service providers that help us operate the platform, such as hosting, storage, messaging, analytics, AI, security, and payment providers
• Implementation, reseller, or support partners where needed to provide requested services
• Legal authorities or other parties when required by law or reasonably necessary to protect rights, safety, users, or the Service

8. Data Retention

We retain data only as long as reasonably necessary to provide the Service, maintain operational records, audit trails, and reports, support account recovery and exports, and meet legal, accounting, regulatory, or contractual obligations.

Retention periods may vary based on account settings, plan terms, workspace configuration, and the type of record involved.

9. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no system is completely secure, and you remain responsible for safeguarding your account credentials and controlling how your organisation manages permissions, invites, and shared links.

10. International Data Transfers

Your data may be processed or stored outside your country, including through cloud infrastructure or service providers located in other jurisdictions, subject to applicable data protection laws.

11. Your Rights

Depending on applicable law, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

If your account is managed by an organisation, we may direct your request to that organisation’s administrator where appropriate.

12. Cookies

Laksana may use cookies or similar technologies to maintain sessions and secure logins, remember preferences, improve website and product performance, and understand product usage patterns.

13. Children’s Privacy

Laksana is intended for business and operational use and is not directed to children. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised last updated date.

15. Contact Us

If you have questions about this Privacy Policy, contact:

Delyva Sdn Bhd (1362081-M)
Email: hello@laksana.ai
Website: https://laksana.ai

Last updated: 10th March 2026