Solutions / AI Classification
Work & Issues
Issue Management — auto-classified, assigned, tracked to done
Every message reported over WhatsApp is automatically classified by type and severity, assigned to the right person, and tracked through to completion — no manual sorting required.
How It Works
From unstructured chat to structured work order.
Laksana automatically reads every incoming report and structures it into a work order.
1
Report via WhatsApp
A tenant or team member reports an issue (e.g., "Leaking pipe in lobby") via WhatsApp.
2
AI Classification
Laksana AI identifies the issue type, urgency, and likely site or asset automatically.
3
Auto-Routing
The generated work order is routed to the right person based on your assignment rules.
Key Benefits
No More Group Chat Chaos
Stop scrolling through weeks of chat history. Every issue is tracked with a clear owner and status.
Zero Manual Sorting
Eliminate the need for an admin to manually read, interpret, and assign incoming requests.
Live Structured Record
Get a live, structured record of every issue from the moment it is reported, ready for reporting.