Simple pricing that scales with your sites
Laksana is priced per organisation and billed monthly based on the number of sites — user capacity scales automatically with your sites.
Transparent pricing. No hidden fees.
Free
Start small and experience structured WhatsApp-based operations.
US$ 0 per month
- 5 users per organisation
- 1 site
- 1 preventive maintenance
- 30 Work Updates / month
- 30 Issues / month
- 30 Inspections / month
- Photos & evidence
- Smart Photo Watermark: Time + GPS
- Overview & Detailed Reports
- Email, WhatsApp & Push Notifications
- Resident helpdesk portal
- Basic support
Basic
Ideal for contract service vendors: cleaning, gardening, landscaping, security & maintenance services and for retail & F&B operations.
US$ 19 per site per month
- 15 users per site
- Unlimited preventive maintenance
- Unlimited Work Updates
- Unlimited Issues
- Unlimited Inspections
- Photos & evidence
- Smart Photo Watermark: Time + GPS
- Overview & Detailed Reports
- Email, WhatsApp & Push Notifications
- Resident helpdesk portal
- Basic Support
💡 Example: 3 sites = up to 45 users in the organisation.
Advanced
Ideal for property & facility management.
US$ 49 per site per month
- 50 users per site
- Unlimited preventive maintenance
- Unlimited Work Updates
- Unlimited Issues
- Unlimited Inspections
- Photos Evidences
- Smart Photo Watermark: Time + GPS + Location Name
- QR Asset Management
- Overview & Detailed Reports
- Team Operations: Assignment + Performance
- Assignment Rules
- SLA Policies
- Email, WhatsApp & Push Notifications
- Resident helpdesk portal
- Custom Branding
- Priority support
- API Integrations
💡 Example: 2 sites = up to 100 users in the organisation.
Enterprise
For large portfolios or complex operations
Custom pricing
- Custom Users Limit
- Unlimited preventive maintenance
- Unlimited Work Updates
- Unlimited Issues
- Unlimited Inspections
- Photos Evidences
- Smart Photo Watermark: Time + GPS + Location Name
- QR Asset Management
- Overview & Detailed Reports
- Team Operations: Assignment + Performance
- Assignment Rules
- SLA Policies
- Email, WhatsApp & Push Notifications
- Resident helpdesk portal
- Custom Branding
- Dedicated WhatsApp Business Number
- Priority support
- API Integrations
How pricing works
Charged per organisation
Scales by number of sites
Allocated users
Upgrade or downgrade anytime
Sites are billable. Users are unlimited.
Not sure which plan?
Use the ROI Calculator to estimate savings for 1–50+ sites in seconds.
How pricing works
Charged per organisation
Scales by number of locations
Unlimited users
WhatsApp groups governed per plan
Upgrade or downgrade anytime
Locations are billable. WhatsApp groups are governed. Users are unlimited.
Example pricing
Frequently Asked Questions
Is Laksana charged per user?
No. Laksana is charged per organisation and per site.
User capacity is included and scales with the number of sites you subscribe to.
Do you offer pricing in other currencies?
Yes. Our subscription pricing is billed per site per month and is available in the following currencies:
USD
- Free: USD 0 per site/month
- Basic: USD 19 per site/month
- Advanced: USD 49 per site/month
- Enterprise: Contact us
MYR
- Free: MYR 0 per site/month
- Basic: MYR 89 per site/month
- Advanced: MYR 249 per site/month
- Enterprise: Contact us
SGD
- Free: SGD 0 per site/month
- Basic: SGD 29 per site/month
- Advanced: SGD 79 per site/month
- Enterprise: Contact us
IDR
- Free: IDR 0 per site/month
- Basic: IDR 350,000 per site/month
- Advanced: IDR 850,000 per site/month
- Enterprise: Contact us
How many users can I add?
Laksana total user limit is calculated as:
Users per site × number of sites
Examples:
Basic (15 users/site) × 3 sites = 45 users
Advanced (50 users/site) × 2 sites = 100 users
Where are users managed — organisation or site?
A site is a physical site, such as a condominium, building, outlet, facility, block, or worksite, managed under your organisation.
What counts as a user?
A user is a person who:
Can log in to Laksana, and
Is authorised to submit messages to Laksana WhatsApp Bot (e.g. via WhatsApp Direct Message)
Each authorised account counts as one user toward your organisation’s user limit.
What happens if I exceed the user limit?
You won’t be able to add new users until you:
Remove an existing user, or
Add more sites, or
Upgrade your plan.
Existing users continue working as normal.
Why does Laksana limit users this way?
This model ensures:
Predictable WhatsApp & AI costs
Reliable performance
Fair pricing as your operations scale by location
What counts as a "site"?
Users are added at the organisation level and can be assigned to one or more sites.
The total number of users allowed depends on your subscribed locations.
Can I manage multiple sites under one organisation?
Yes. Basic, Advanced, and Enterprise plans allow multiple sites under a single organisation.
What happens when I exceed Free plan limits?
You’ll be prompted to upgrade to the Basic plan to continue uninterrupted operations.
Can I upgrade or downgrade anytime?
Yes. Plan changes apply to your next billing cycle.
Do you support JMBs, vendors, and property managers?
Yes. Laksana is designed specifically for property management, facility management, contractors, and multi-site operations.
Why does Laksana not use WhatsApp Groups?
WhatsApp Groups are not designed for operational tracking. They create noise, missed messages, and no accountability.
Laksana uses WhatsApp Direct Message so every message:
Becomes a structured Work update or Issue
Is tracked by site, category, asset, and status
Can be audited, reported, and followed up
This ensures clean data, clear responsibility, and real compliance.
Can I use my own WhatsApp number or brand name?
Yes. On the Enterprise plan with more than 50 sites or more, you can use a Dedicated WhatsApp Business Number, where your approved brand name is shown to users instead of Laksana.Talk to our sales team to discuss further.
What’s the difference between Basic Support and Priority Support?
Basic Support
Ticket-based
Response within 24 hours
Priority Support
Ticket-based
Response within 12 hours
Higher-priority queue
Is WhatsApp message cost included?
WhatsApp outbound messages and notifications is charged separately to your Laksana Credit.
Is there a contract or long-term commitment?
All plans are monthly subscriptions.
Upgrade, downgrade, or cancel anytime.
For long-term contract discount, talk to our sales team.
Can I apply my organisation’s custom branding in Laksana?
Yes. On the Advanced and Enterprise plans, you can enable Organisation Custom Branding, which allows Laksana to reflect your brand across key touchpoints.
Custom branding includes:
Your organisation’s logo
These are applied to:
Admin & operator dashboards
Public record and report pages
Public knowledge base and support pages
Email notifications and reports
If no custom branding is set, Laksana will automatically use the default Laksana branding.
Custom Branding is not available on the Free or Basic plans.
What does Assets Management support?
Yes. Asset Management can represent a facility, space, unit, or any physical assets such as equipment, generators, vehicles, and machinery, as well as rooms and checkpoints. Each item can have its own QR code for logging, reporting, and inspections.
How do I know this pays for itself?
Try the ROI Calculator with your numbers – Click here to calculate your ROI
How secure is this?
WhatsApp uses end-to-end encryption. Your data is stored in secure, compliant cloud infrastructure. Laksana is
powered by AWS, the world’s #1 cloud provider, with enterprise-grade security, 99.99% uptime, and data centers across the globe.
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Trusted by JMBs, facility managers, property managers, and vendors to run daily operations on WhatsApp.