Introduction: Your WhatsApp Message Builds (or Breaks) Client Trust
If you’re a cleaner, technician, vendor, or subcontractor, chances are your clients ask you to send WhatsApp updates when a job is done. It’s fast, familiar, and convenient.
But poor updates can cause misunderstandings:
- The client doesn’t see your effort
- They ask for rework or proof
- Payments get delayed
This guide shows you how to send clear, professional job updates via WhatsApp — and how using a tool like Laksana helps you stand out as a reliable, high-quality vendor.
What Clients Want From Your WhatsApp Updates
Clients want more than a “Done.” They want:
- ✅ Job clearly described (what, where)
- 🕒 Time it was finished
- 📍 Location or unit
- 📸 A clear photo (or voice note)
- 🗒 Any useful remarks
Example
Poor update:
Done.
Professional update:
✅ Cleaning done: Lobby Block A
🕒 5:40PM
📸 Photo attached
Remarks: Cleared shoe marks near lift
5-Step WhatsApp Job Update Template
Use this template to make every update count:
✅ Job done: [task name]
📍 Location: [block/floor/unit]
🕒 Time: [HH:MM AM/PM]
📸 Photo attached
Remarks: [optional, if anything special noted]
Examples
Cleaning:
✅ Mopped Block C lift lobby
📸 Before/after photos attached
🕒 Completed at 3:10PM
Remarks: Removed spill marks
Maintenance:
✅ Replaced ceiling light in Carpark L2
📸 Photo attached
🕒 11:15AM
Remarks: Used spare LED
Unresolved Issue:
❗ Leak found in Pump Room B1
📍 Basement Level 1
📸 Photo attached
Need part replacement approval
Top Mistakes to Avoid
| Mistake | Why It’s a Problem |
|---|---|
| Only saying “Done” | Client doesn’t know what was done or where |
| No photos | No visual proof or traceability |
| Missing location | Creates confusion on large sites |
| Delayed updates | Makes your work look unreliable |
| Sloppy formatting | Looks unprofessional and rushed |
How Laksana Helps Vendors Communicate Better
If your client uses Laksana, you don’t need to change how you send updates. You:
- Continue using WhatsApp as usual
- Send your photo and message to the group or contact
Laksana then:
- Automatically logs your message as a task update
- Saves the timestamp, photo, and location
- Links it to a job record the client can track
You Look More Reliable Without Extra Work
No app installs. No new system to learn. Just clearer records, and clients who trust you more.
Final Takeaway: Show the Quality of Your Work With One Message
You work hard. But if you don’t report clearly, it can look like you didn’t do anything.
Use the checklist. Copy the templates.
And if your client uses Laksana, know that your updates are being captured properly — with no extra steps needed.
Professional messages = faster approvals + repeat jobs + fewer headaches.
Want to Report Like a Pro?
Ask your client if they use Laksana, or visit laksana.ai to learn how it helps both vendors and managers stay on the same page.