Simple pricing that scales with your locations
Laksana is priced per organisation and billed monthly based on the number of locations — user capacity scales automatically with your locations
Transparent pricing. No hidden fees.
Free
Start small and experience structured WhatsApp-based operations.
$0 / month
- 2 users per organisation
- 1 location
- 1 compliance checklist
- 30 Work Updates / month
- 30 Problems / month
- 30 Compliance Check / month
- Photos & evidence
- Overview & Detailed Reports
- Basic support
Basic
Ideal for contract service vendors: cleaning, gardening, landscaping, security & maintenance services and for retail & F&B operations.
$19 / location / month
- 6 users per location
- Unlimited compliance checklist
- Unlimited Work Updates
- Unlimited Problems
- Unlimited Compliance Check
- Photos & evidence
- Overview & Detailed Reports
- Email notifications & reminders
- Basic Support
💡 Example: 3 locations = up to 18 users in the organisation.
Advanced
Ideal for property & facility management.
$49 / location / month
- 20 users per location
- Unlimited compliance checklist
- Unlimited Work Updates
- Unlimited Problems
- Unlimited Compliance Check
- Photos Evidences
- Things Management with QR Codes
- Overview & Detailed Reports
- Assignment Rules
- SLA Policies
- Email notifications & reminders
- WhatsApp notifications & reminders (300 per month)
- Custom Branding
- Priority support
- API Integrations
💡 Example: 2 locations = up to 40 users in the organisation.
Enterprise
For large portfolios or complex operations
Custom pricing
- Custom Users Limit
- Unlimited compliance checklist
- Unlimited Work Updates
- Unlimited Problems
- Unlimited Compliance Check
- Photos Evidences
- Things Management with QR Codes
- Overview & Detailed Reports
- Assignment Rules
- SLA Policies
- Email notifications & reminders
- WhatsApp notifications & reminders
- Custom Branding
- Dedicated WhatsApp Business Number
- Priority support
- API Integrations
How pricing works
Charged per organisation
Scales by number of locations
Allocated users
Upgrade or downgrade anytime
Locations are billable. Users are unlimited.
Not sure which plan?
Use the ROI Calculator to estimate savings for 1–50+ locations in seconds.
How pricing works
Charged per organisation
Scales by number of locations
Unlimited users
WhatsApp groups governed per plan
Upgrade or downgrade anytime
Locations are billable. WhatsApp groups are governed. Users are unlimited.
Example pricing
Frequently Asked Questions
Is Laksana charged per user?
No. Laksana is charged per organisation and per location.
User capacity is included and scales with the number of locations you subscribe to.
How many users can I add?
our total user limit is calculated as:
Users per location × number of locations
Examples:
Basic (6 users/location) × 3 locations = 18 users
Advanced (20 users/location) × 2 locations = 40 users
Where are users managed — organisation or location?
A location is a physical site such as a condominium, building, outlet, facility, or worksite managed under your organisation.
What counts as a user?
A user is a person who:
Can log in to Laksana, and
Is authorised to submit messages to Laksana (e.g. via WhatsApp Direct Message)
Each authorised account counts as one user toward your organisation’s user limit.
What happens if I exceed the user limit?
You won’t be able to add new users until you:
Remove an existing user, or
Add more locations, or
Upgrade your plan.
Existing users continue working as normal.
Why does Laksana limit users this way?
This model ensures:
Predictable WhatsApp & AI costs
Reliable performance
Fair pricing as your operations scale by location
What counts as a "location"?
Users are added at the organisation level and can be assigned to one or more locations.
The total number of users allowed depends on your subscribed locations.
Can I manage multiple locations under one organisation?
Yes. Basic, Advanced, and Enterprise plans allow multiple locations under a single organisation.
What happens when I exceed Free plan limits?
You’ll be prompted to upgrade to the Basic plan to continue uninterrupted operations.
Can I upgrade or downgrade anytime?
Yes. Plan changes apply to your next billing cycle.
Do you support JMBs, vendors, and property managers?
Yes. Laksana is designed specifically for property management, facility management, contractors, and multi-site operations.
Why does Laksana not use WhatsApp Groups?
WhatsApp Groups are not designed for operational tracking. They create noise, missed messages, and no accountability.
Laksana uses WhatsApp Direct Message so every message:
Becomes a structured Work update or Problem
Is tracked by location, category, things, and status
Can be audited, reported, and followed up.
This ensures clean data, clear responsibility, and real compliance.
Can I use my own WhatsApp number or brand name?
WhatsApp Groups are not designed for operational tracking. They create noise, missed messages, and no accountability.
Laksana uses WhatsApp Direct Message so every message:
Becomes a structured Work update or Problem
Is tracked by location, category, things, and status
Can be audited, reported, and followed up.
This ensures clean data, clear responsibility, and real compliance.
What’s the difference between Basic Support and Priority Support?
Basic Support
Ticket-based
Response within 24 hours
Priority Support
Ticket-based
Response within 12 hours
Higher-priority queue
Is WhatsApp message cost included?
Yes. On the Enterprise plan, you can use a Dedicated WhatsApp Business Number, where your approved brand name is shown to users instead of Laksana.
Is there a contract or long-term commitment?
All plans are monthly subscriptions.
Upgrade, downgrade, or cancel anytime.
Can I apply my organisation’s custom branding in Laksana?
Yes.
On the Advanced and Enterprise plans, you can enable Organisation Custom Branding, which allows Laksana to reflect your brand across key touchpoints.
Custom branding includes:
Your organisation logo
Your organisation favicon
Your primary brand colour
These are applied to:
Admin & operator dashboards
Public record and report pages
Public knowledge base and support pages
Email notifications and reports
If no custom branding is set, Laksana will automatically use the default Laksana branding.
Custom Branding is not available on the Free or Basic plans.
Does Things Management support assets?
Yes. Things Management can represent physical assets such as equipment, generators, vehicles, and machinery, as well as rooms and checkpoints. Each item can have its own QR code for logging, reporting, and inspections.
How do I know this pays for itself?
Try the ROI Calculator with your numbers – Click here to calculate your ROI
How secure is this?
WhatsApp uses end-to-end encryption. Your data is stored in secure, compliant cloud infrastructure. Laksana is
powered by AWS, the world’s #1 cloud provider, with enterprise-grade security, 99.99% uptime, and data centers across the globe.
🚀 Ready to organise your operations?
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Trusted by JMBs, property managers, and vendors to run daily operations on WhatsApp.