Simple pricing.
Priced per site, not per user.

Laksana is priced per organisation and billed monthly based on the number of sites (locations) you manage operations for. User capacity scales automatically with your sites.

A site is a single physical property, building, or location you manage operations for.

Yes! Our Free plan includes 5 users and 1 site, which is perfect for micro organisations and trial usage. No credit card required. You can also contact us for a guided pilot before committing.

All plans include WhatsApp reporting, Smart Photo Watermark evidence, role-based access control, email/WhatsApp/push notifications, facility bookings with online payment, and Collections for billing and receipts. Higher plans add unlimited work updates and inspections, unlimited payers, full CMMS (assets, meter readings, work orders), SLA policies, custom branding, and priority support.

You bring your own payment gateway — Billplz, CHIP, Stripe or Airwallex — on every plan, including Free, and it covers BOTH facility bookings and Collections billing. We never touch the money: it settles directly into your own account, and we never take a cut of it. You can also accept payment at the counter or by bank transfer with a slip, and you can enable more than one gateway at once and let the payer choose. Between them they cover FPX, DuitNow QR, cards, and — through Airwallex — Alipay and WeChat Pay.

If you are collecting in Malaysian Ringgit from Malaysian payers, Billplz or CHIP are the usual choice — they lead on FPX and DuitNow QR, which is how most residents and applicants actually pay. Choose Airwallex if you bill in more than one currency or take payment from outside Malaysia; it also adds Alipay and WeChat Pay. Stripe suits card-first audiences. You open the account yourself and paste the keys into Laksana, so you keep your own merchant relationship, your own rates and your own settlement times — and you can change your mind later without moving any of your data.

You issue the refund in your own gateway's dashboard, because the money is in your account and never passes through us, and then you record it against the booking or bill in Laksana so your records and your bank agree. We deliberately do not fire refunds automatically through the gateway API even where the gateway allows it: refunding public money should be a decision somebody makes, not something software does on a status change. One thing worth knowing before you choose — Billplz has no refund API at all, so a Billplz refund is always a manual bank transfer.

Collections issues bills to your residents, members or tenants, takes payment online, and produces a numbered official receipt for every payment. It is included on every plan, including Free — the limit is how many payers your directory holds: 20 on Free, 200 on Basic, unlimited on Advanced and Enterprise. As with bookings, you bring your own payment gateway and the money settles directly into your own account.

Because a bill run is irreversible. A monthly bill cap would stop a batch part-way through, leaving some residents billed and some not, with no way to undo the ones already sent. A limit on your directory is checked when someone adds a payer — long before any money is involved — and it is a number you already know: how many units, members or tenants you bill. Payers you mark inactive do not count, so a unit that changes hands never costs you a place.

Standard support is included on the Free and Basic plans and replies within 24 hours on business days. Priority support is included on Advanced and Enterprise and replies the same business day. Both are handled by our Malaysia-based team in English and Bahasa Malaysia — priority moves you to the front of the queue, it does not give you a different team.

Yes — add sites at any time as your portfolio grows, billed per site per month.

Yes, you can upgrade or downgrade at any time. Changes take effect immediately and are prorated automatically by Stripe.

Yes. Switch the toggle above to Annual and you pay for 10 months instead of 12 — about 17% off — on the Basic and Advanced plans.

Yes — billing currency is set per organization and can be changed by contacting support.