Issue Management — auto-classified, assigned, tracked to done
Every message reported over WhatsApp is automatically classified by type and severity, assigned to the right person, and tracked through to completion — no manual sorting required.
Facilities and operations teams already get issues reported over WhatsApp — a leaking pipe, a broken lift, a missed cleaning round. The problem isn't reporting; it's what happens next: messages pile up in group chats with no owner, no priority, and no way to tell what's been actioned.
Laksana's AI classification reads every incoming report and structures it into a work order automatically — identifying the issue type, urgency, and likely site or asset, then routing it to the right person based on your assignment rules.
The result is a live, structured record of every issue from the moment it's reported, instead of a scrollback through weeks of chat history.