Solutions / WhatsApp Helpdesk
Communication
WhatsApp Integration — report, update, query, all in chat
Every part of the reporting workflow — raising an issue, checking status, closing it out — happens inside the same WhatsApp conversation your team already uses.
How It Works
The entire helpdesk, inside WhatsApp.
Laksana meets people where they already are.
0
Report Issue
A tenant messages the Laksana number to report an issue (e.g., "AC is broken").
1
Structured Work Order
The message is automatically structured into a tracked work order in the system.
2
Status Updates
The tenant receives automated updates via WhatsApp as the issue is assigned and resolved.
Key Benefits
Frictionless Reporting
No new app for residents to learn. This removes the friction that causes reports to fall through the cracks.
Structured Backend
Simplicity for the user does not come at the cost of structure. Every message feeds into a proper evidence pipeline.
Automated Communication
Keep stakeholders in the loop automatically, reducing the number of "What is the status?" follow-up calls.