How it works
From chat message to verified record. No app for your field team.
People report on WhatsApp or Telegram, on the helpdesk form, or by scanning a site or asset QR code. Nothing to install. A message goes in; a classified, assigned, photo-backed work order and a report come out. Planned jobs and corrective jobs sit in the same record.
- WhatsApp · Telegram
- WO-1042 · Unit 14-2
- Check-in · GPS if shared · 09:42
- Share link · PDF · Excel
From unread WhatsApp messages to a monthly report
Before
147 unread
Corridor light at Block C is out
Have we called the vendor yet?
Resident asking when it'll be fixed
+ 142 more messages…
AI STRUCTURES
After
All tracked ✓
Corridor light, Block C
HIGH
Monthly lift servicing
PM
Monthly client report · Ready · Share link →
What chat-only operations look like
Neglect grows where the work is invisible.
Chiller leaking in plant room L2
Buried in the group. The leak is reported at 09:42 in a 400-message group. Nobody is assigned, no clock is running, and it is found again three days later.
Unit 12-3 is leaking again
Same fault, many tickets. Five residents message about the same pipe. Without matching, the technician is dispatched five times or not at all.
All done boss 👍
Proof from a living room. A forwarded photo says nothing about where or when it was taken. The board report becomes three days of screenshots and guesswork.
Capture and triage
Field intake to a tracked job in seconds. No forms.
1
Field chat intake
Message it. Staff, residents or contractors send a photo or a line of text on WhatsApp or Telegram, on the helpdesk form, or by scanning a site or asset QR code. Nothing to install, and no login to remember.
"Chiller leaking in plant room L2" + 2 photos
2
AI classification
Read and structured. The message and photos are read together and turned into a work order: category, location, asset match against your hierarchy, severity and the SLA clock that applies. Malay, English and Manglish are understood.
WO-1042 · site: Menara Seri · asset: Chiller 02 · priority: High · SLA 4h
3
Duplicate matching
One fault, one job. Open reports about the same problem are suggested as matches with the reasons shown. Your staff link them to one work order, and every reporter is updated on their own channel.
Suggested match: 3 reports · same asset · 11 min apart
Proof and reporting
Every closure backed by a photo. Every report built for you.
1
Photo stamped with time and place
Stamped at capture. The completion photo is watermarked with time and site, and GPS-stamped where location is available. Where the phone does not share location, the record says so instead of guessing.
Evidence: 09:42 · GPS if the phone shared it at close
2
Before and after
Fault and fix, paired. The photo sent when the job was raised becomes the before; the photo sent at completion becomes the after. Both sit under the same work order.
WO-1042 · before 09:42 · after 11:18 · status: Verified
3
Audit report and share link
Compiled, not rebuilt. Records roll up into a PDF or Excel report, or a share link for the client or JMB board. No month-end slide deck to assemble.
Report: Menara Seri · Oct · 42 jobs · 42 photo-backed closures
What makes it work
Nothing new for the field
Zero app downloads. Field teams keep using the chat they already use, so reporting does not depend on training, passwords or a new habit.
A person stays in charge
AI proposes, staff decide. Classification fills in the work order and duplicate matches are suggested with reasons, so nothing is silently merged and your team keeps the final call.
Evidence you can show
Photo-backed audit trail. Each closure carries a timestamped photo, GPS-stamped when the phone shares location, that you can open from the GPS photo evidence record or a shareable report.
What it changes
Chat
Field teams report where they already talk. Nothing to install.
Yours
Booking and collection payments settle into your own account. Laksana takes none of that revenue.
Both
Preventive schedules and corrective jobs sit in the same record.
Familiar chat for teams on-site. Total control for leadership.
- Telegram
- REST API
Try it with your own team.
Start now, invite your team, and send your first report. No app for your field team to install.