AI-Powered Classification
AI That Reads Your WhatsApp Messages and Structures Them for You
Your facilities and operations team sends photos and messages in WhatsApp. Laksana’s AI reads them, determines the type of update (work update, problem report, or compliance record), categorises it, and routes it to the right workflow — without anyone filling in forms.
Manual Data Entry Slows Down Your Entire Operations Workflow
Teams waste time scrolling through WhatsApp chats, extracting updates, and entering them into spreadsheets or systems. By the time the data is structured, it’s already out of date.
Common symptoms:
From WhatsApp Message to Structured Record in Seconds
Team sends a photo or message in WhatsApp
No new app needed. Your team sends an update the same way they already communicate — via WhatsApp direct message to Laksana.
AI categorises the update
Laksana's AI reads the message and any attached photos. It determines whether the update is a work update, a problem report, or a compliance check. It also identifies relevant categories.
The record is created and routed
The structured record appears in the Laksana dashboard with the correct categorisation. If assignment rules are configured, the right team or person is notified automatically.
What This Means for Your Team
Less admin work
No manual form-filling or spreadsheet updates. The AI handles categorisation.
Faster routing
Updates reach the right person or team without managers manually forwarding messages.
Consistent data
Every update is categorised the same way, across all sites and teams.
Works with photos
The AI processes both text messages and photos, so field teams just snap and send.
Frequently Asked Questions
What types of messages can the AI classify?
The AI can classify updates into Work Updates, Problem Reports, and Compliance Records. It processes both text messages and photos sent via WhatsApp.
Does it work with photos only, or text too?
Both. The AI reads text messages and analyses photos. For photos, it identifies visual cues to determine the type of update and relevant context.
How accurate is the classification?
The AI handles the majority of classifications correctly. Where it's uncertain, the update is flagged for manual review. Over time, as your categories and workflows are defined, classification accuracy improves.
Do we need to train the AI?
No training is required. The AI works out of the box using your organisation's defined categories and workflows.
See AI Classification in Action
Your team already sends updates in WhatsApp. Let the AI do the rest.