Security is built into
every layer of Laksana
From encrypted cloud infrastructure to role-based access control, we designed Laksana so facility managers, building owners, and vendors can trust us with the data that keeps operations running safely.
How we keep your data safe
The foundational pillars of the Laksana security architecture.
Cloud Infrastructure
Laksana is hosted on Amazon Web Services (AWS) in Singapore, with strict multi-tenant data isolation organization by organization, and daily automated backups ensuring your building's data is protected.
Encrypted at Rest & Transit
Data moving between your device and Laksana is encrypted the same way online banking is. All databases, backups, and file storage are encrypted at rest with AES-256 so your data remains unreadable.
Technical detail: TLS 1.3 in transit with HSTS enforced; AES-256 server-side encryption.
Evidence Integrity
Photos and inspection evidence are securely watermarked with timestamps, coordinates, and user metadata for irrefutable operational auditing. EXIF metadata is preserved for forensic verification when needed.
Role-Based Access Control
Granular permissions with over 65+ distinct capabilities restrict every role — from technicians and security guards, to property managers and platform admins — to only the data they are authorized to act on.
Comprehensive Audit Trail
Every record modification, status change, configuration update, and access event is meticulously logged with actor identity and timestamps, so any incident can be traced back flawlessly.
Data Retention & Compliance
Laksana aligns with Malaysia's PDPA and is designed with GDPR data protection principles in mind. Automated retention policies prune obsolete data, and complete evidence archives can be exported securely.
Shared Responsibility Model
Security is a partnership. While we secure the platform, you play a key role by managing user access, safeguarding API tokens, and configuring appropriate permission levels for your team members.
For security inquiries or vulnerability reports, contact us at security@laksana.ai.