Communication
WhatsApp Integration — report, update, query, all in chat
Every part of the reporting workflow — raising an issue, checking status, closing it out — happens inside the same WhatsApp conversation your team already uses.
Most facilities and operations software asks field staff and residents to learn a new app just to report an issue — which is exactly the friction that causes reports to fall through the cracks.
Laksana meets people where they already are: reporting, status updates, and queries all happen inside WhatsApp, the channel field staff, tenants, and residents already use daily.
Behind the scenes, every message is structured into the same work order and evidence pipeline as the rest of the platform — the simplicity for the user doesn't come at the cost of structure for the team.
Full catalog
Every feature, organized by what it solves
Work & Issues
Capture and resolve every job
🛠️
Work Updates
Photo-verified work logs from the field
🎫
Issue Management
Auto-classified, assigned, tracked to done
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🔧
Preventive Maintenance
Recurring schedules, auto work orders
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⏱️
SLA & Assignment Rules
Auto-route and escalate by site, severity
Compliance & Evidence
Prove what was done
📍
GPS-Watermarked Evidence
Timestamped, location-verified site proof
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✅
Inspections
Digital inspections with audit trail
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🚶
Patrol Routes
GPS-verified checkpoints per session
📄
Reports & Share Links
Client-ready PDFs and share links
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Team & Sites
Run every site from one view
🏢
Multi-Site Management
Consolidated view across properties
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📊
Operations Dashboard
Real-time issues, work, compliance
⭐
Team Performance
Who did what, on time, on site
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🕐
Team Onboarding
WhatsApp check-ins with on-site proof
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Communication
Meet everyone where they are
💬
Resident Helpdesk
Report, update, query — all in chat
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📱
Helpdesk Portal & Asset QR
Tenants report via QR, no login
🔔
Multi-Channel Notifications
WhatsApp, email, push alerts
🎨
Custom Branding
Your portal, your WhatsApp number