Retail & Mall Operations Solution
AI-Powered Mall & Retail Operations Management via WhatsApp
Your security, housekeeping, and maintenance teams across multiple outlets send updates via WhatsApp. Laksana organises them into cross-site reports and compliance records — so you get a complete view of operations without chasing staff.
Common Challenges for Retail & Mall Operations
● Housekeeping and security updates arrive as scattered WhatsApp messages
● Tenant complaints are reported verbally or via ad hoc WhatsApp messages and not tracked
● Vendor work (cleaning, M&E, pest control) has no structured proof of completion
● Preparing operations reports for mall management is manual and time-consuming
What Changes When You Use Laksana
Tenant issue tracking
Tenants report issues via Resident Helpdesk. Each report becomes a tracked issue with a reference number, status updates, and resolution history.
Vendor work tracking
Housekeeping, security, and maintenance vendors submit daily work updates via WhatsApp. GPS-watermarked photos provide proof of completion.
Daily operations visibility
View all submitted updates, issues, and compliance status across the entire property from one dashboard.
Compliance scheduling
Track recurring maintenance tasks (fire safety, escalator inspections, waste management) with scheduled checklists and photo evidence.
Multi-vendor coordination
All vendors report through the same system, giving your operations team a single source of truth for all vendor activities.
Who This Is For
Shopping mall operations teams
Retail property managers
Mall management companies
Mixed-use development operators
Features Used
Manage Multi-Outlet Operations from One Dashboard
Cross-site visibility. Consistent standards. WhatsApp simplicity.