Solutions / Retail & Mall Operations
For retail and mall operators
Keep every outlet audit-ready with less manual chasing
Track maintenance, cleaning, and tenant issues across every outlet or unit — with a consolidated, evidence-backed view for mall management.
The problem
Retail and mall operations are scattered across tenants and vendors
No consolidated view. Maintenance and cleaning issues across dozens of outlets are tracked separately, if at all.
Tenant complaints are hard to route. Issues raised by tenants get lost between property management and vendors.
Audit readiness is inconsistent. When an audit or inspection is due, evidence has to be pulled together manually.
How it works
From tenant report to resolved ticket
0
Issue reported via WhatsApp
Tenants, staff, or vendors report issues directly, with photos.
1
Laksana classifies and assigns
Issues are routed to the right vendor or in-house team automatically.
2
Resolved and logged with evidence
Completion is verified with GPS photo evidence, ready for mall management review.
Relevant features
Built for multi-outlet retail operations
Multi-Site Management
Consolidated view across properties
Helpdesk Portal & Asset QR
Tenants report via QR, no login
GPS Photo Evidence
Non-spoofable, timestamped site proof
Evidence Reports
Client-ready PDFs and share links
Choose your sector
Solutions for every kind of site
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Property
Property Management (JMB)
Board reports, resident issues, and compliance in one place.
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Facility
Facility Management
Keep critical building infrastructure running smoothly.
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Cleaning & Security
Contract Cleaning & Security
Prove attendance and work quality across every site.
See how it works →
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Retail & F&B
Retail & Mall Operations
Keep every outlet audit-ready with less manual chasing.
See how it works →
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Healthcare
Healthcare Facility Maintenance
Compliance-critical maintenance with full evidence trails.
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Contractors
Maintenance Services & Contractors
Prove quality of work and compliance directly to your clients.
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Compliance
F&B & Restaurant Compliance
Keep daily outlet hygiene and operations audit-ready.
See how it works →