Proof & Evidence
The job is not done until the person who reported it says so.
When an issue closes, the reporter is asked how it went, in two taps, on whatever channel they reported from. You learn about a bad fix while it can still be put right, not in next year's survey.
- WO-1042 · closed · rate 1–5
- ★★ → manager alerted
- Average 4.6 · 31 ratings
- WhatsApp · Telegram · portal
The problem
Closed in the system does not mean fixed for the tenant. You hear about it at renewal.
Unit 12-3 is leaking again
Closed but not fixed. The technician marks it done and moves on. The tenant is still mopping the floor and tells the neighbours instead of you.
Nobody ever asks us how it went
Feedback is a yearly survey. By the time a form goes out, the bad month is long over and nobody remembers which job it was about.
Only complainers write reviews lah
Averages hide the sample. A 5.0 from two responses looks like a track record, and one angry message skews the picture the other way.
How It Works
From closed job to rating, without a survey link.
The question goes to the reporter, on the channel they used.
1
The job closes
Trigger on closure. When an issue is closed, the reporter is asked how it went.
2
Two taps to rate
Where they are. The rating card appears on the public record page, the resident portal, WhatsApp or Telegram.
3
The right person hears
Low ratings interrupt. A 1- or 2-star rating reaches a manager immediately, with the job attached.
How it works
Two taps, on their channel
No survey link. The rating appears where the reporter already is, and staff can record a phoned-in rating in the console, marked as such.
Low ratings interrupt; praise does not
Alert only on bad news. A 1- or 2-star rating reaches a manager with the job attached. 4 and 5 stars are recorded quietly.
Fair to your technicians
Set aside, never deleted. A manager can set a rating aside with a written reason. It stays visible, struck through, with the note.
Averages that mean something
Count and response rate. Every average shows how many ratings it is built on, so a 5.0 from two responses never masquerades as a track record.
Works With
Where ratings go next
Technician Recognition
One quality signal. Ratings feed the monthly score alongside SLA and first-time fixes.
WhatsApp Helpdesk
Rate in the chat. The reporter answers in the conversation they already use.
Team Performance
Client view of quality. Sits beside response time and resolved counts.
Work Orders
Rating on the record. Feedback stays attached to the job it was about.