Intake
How a problem gets from the person who noticed it into something you can actually manage. Almost every failure downstream starts with a report that was never properly captured.
How to Receive Job Requests From Multiple Clients in One Queue
Every client wants to use their own channel, so requests arrive in a dozen places. Here is how to receive job requests from multiple clients in one queue without asking anyone to change.
How to Handle Tenant Maintenance Requests Without Being On Call
A landlord with a handful of units gets requests at all hours. Here is how to handle tenant maintenance requests - acknowledging, recording and triaging - without being permanently available.
How to Handle Damage Reports After a Hall Booking
Damage is discovered after the hirer has gone. Here is how to handle damage reports after a hall booking so the conversation about who pays is short and evidenced.
How to Collect Facility Issues From Teachers and Staff
Teachers report problems in passing, between lessons, to whoever they see. Here is how to collect facility issues from teachers and staff without asking them to do admin.
How to Track Resident Complaints to Resolution
A complaint answered with "noted" in a chat group has no owner, no due date and no record. Here is the minimum structure that lets you track resident complaints to resolution.
How to Log Public Complaints About Council Buildings in One Place
Complaints arrive at a counter, by phone, on social media and through elected members at once. Here is how to log public complaints about council buildings without losing the channel they came from.
How to Collect Maintenance Requests From Congregation Members
People report problems at a place of worship verbally, in passing, to whoever is standing nearby. Here is how to catch those reports without asking anyone to fill in a form.