Councils & Public Buildings
Public buildings take complaints through a counter, a phone line, social media and elected members at once, and spend money that someone will eventually ask you to account for. Work crosses departments and stalls in the gaps.
How to Prepare Building Maintenance Records for Audit
A practical checklist to prepare building maintenance records for audit: what is usually asked for, how to assemble it from existing logs, and the gaps that cause findings.
How to Report Building Maintenance Performance to Councillors
Elected members want to know whether things are getting resolved, not how many requests arrived. Here is how to report building maintenance performance to councillors using resolution and ageing.
What Counts as Evidence That a Public Building Repair Was Done
Public money means someone will eventually ask for proof. Here is the minimum evidence that a public building repair was done, captured without adding paperwork to a crew.
How to Route Building Repairs to the Right Council Department
Work that crosses departmental boundaries stalls in the gaps between them. Here is how to route building repairs to the right council department, and how to handle the genuinely ambiguous ones.
How to Log Public Complaints About Council Buildings in One Place
Complaints arrive at a counter, by phone, on social media and through elected members at once. Here is how to log public complaints about council buildings without losing the channel they came from.
Calculators and templates for this kind of building
Work-Order Ageing Calculator
See the shape of your open work, not just the size of it. Count jobs into age bands and find out whether the backlog is healthy, stuck, or growing.
TemplateRoutine Inspection Checklist
A fixed walking route so results are comparable between visits, with room to record that nothing was found.